Terms of Service

1. Acceptance of Terms

By using Sana, you confirm that you’ve read, understood, and agreed to these Terms, along with our Privacy Policy.

2. Using Our Services

• You must be at least 18 years old or have parental consent to use Sana.
• You agree to provide accurate, up-to-date information when creating an account.
• Keep your login credentials safe—you’re responsible for anything that happens under your account.
• Don’t use Sana for anything illegal, harmful, or unauthorized.

3. Your Content & Data Ownership

• You own your content. Anything you submit, upload, or collect through Sana is yours.
• By using our Services, you grant Sana a non-exclusive, worldwide, royalty-free license to use and process your content only to operate and improve our Services.
• You must ensure your content doesn’t violate laws or infringe on others' rights.
• Sana doesn’t claim ownership over the data collected through forms built with our platform.

4. Compliance with UAE Laws & Data Protection

• Sana follows UAE’s data protection regulations, including the UAE Personal Data Protection Law (PDPL).
• You have the right to access, modify, or delete any personal data collected through our platform.
• If you collect user data, it’s your responsibility to get necessary consents and comply with UAE privacy laws.
• We implement strict security measures to keep your data safe.

5. Payments & Subscriptions

• Some of our Services require a paid subscription.
• Fees and billing details will be outlined during purchase.
• All payments are non-refundable, unless otherwise specified in our refund policy.
• Payments are processed following UAE financial regulations.

6. Integrations & Third-Party Services

• Sana integrates with tools like CRMs, payment gateways, and marketing platforms.
• We’re not responsible for how third-party services function or handle your data.
• Make sure to read and comply with their terms when using integrations.

7. What You Can’t Do

To keep things fair and secure, you must not:

• Engage in fraud, hacking, or unauthorized access.
• Use automated bots to access or scrape our platform.
• Violate UAE’s cybercrime laws.
• Disrupt or harm Sana’s Services.

8. Intellectual Property

• Sana’s branding, trademarks, and content belong to us and are protected under UAE law.
• You can’t copy, modify, or redistribute our intellectual property without permission.

9. Account Suspension & Termination

• We can suspend or terminate your account if you violate these Terms.
• You can close your account anytime, but payments won’t be refunded.

10. No Guarantees & Limited Liability

• Our Services are provided “as is” and “as available”.
• Sana isn’t responsible for any losses, damages, or issues caused by using our Services.

11. Changes to These Terms

We may update these Terms from time to time. If we do, we’ll notify you, and continued use of Sana means you accept the changes.

12. Handling Disputes

• We’ll first try to resolve disputes through direct communication.
• If needed, disputes will go through binding arbitration in the UAE.
• You waive your right to participate in class action lawsuits against Sana.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates (UAE), and any legal disputes will be handled within UAE courts.

14. Contact Us

Need help? Reach out to us at [support email]. We’re happy to assist!